Hi, I am working in an insurance broker as CSR. I think you can complain to the person who is handling the complains in J company. I know her name. If you like, you can call me at 905 201 5296. I can give you some advise. hope it will help you.
Hi, all insurance companies have the person who is handling the complains, we call Ombudsman. you have the right to talk to Ombudsman. if you do not have the phone#, just call company's general line and ask receptionist to transfer your call to that Department. hope this info can help all of our insureds.