学会讲理：在加国我曾用文字保护自己

李红霞

很多国移只会写,不会说,

口语是个大问题.

好好练练口语吧,

否则只能当哑巴了,

铁人

赞一个！实在说不清楚，咱们就动笔杆子！

61celeste

很有启发，学习了！

Shao Pang

很多国移只会写,不会说,

口语是个大问题.

好好练练口语吧,

否则只能当哑巴了,
李红霞 发表于 2012-2-9 10:02

书面提出抗议要比口头抗议更正式，因而有效得多。书面抗议，同时用传真发送，并保留发送记录是正确的做法，以后可以提要法庭作为证据。所以该文的作者得到了他要的结果。如果你找律师，律师也是这样做的。口头抗议往往效果较差。不少中国人书面正式表达往往词不达意，所以选择口头交涉，因为一遍说不清还可以说第二遍，直到对方理解为止。可是口头交涉既不正式，也不留证据，同时，谈不好还会上火。搞不好还会发生象那位退巧克力导致被拘留那样的事情。所以口语好不好不是关键。本文作者的做法是值得借鉴的。

AssKick

the written material is much more formal than just talking. it takes a bit more time, but works more effectively.
very good experience, and thanks a lot for sharing it.

中华联邦共和国

Spoken English and written English are both equally important.

Usually written document with delivery confirmation (i.e. fax or registered mail, and even email nowadays) can be used in court as proof of notification. That will make every manager in every company take it very seriously. So it is a good choice for any formal communication.

Spoken English is what you use daily with your superior or colleagues. Usually 70% of human communication is done face to face. Not being able to use this tool efficiently and effectively will not only disqualify you for any managerial promotion, but also hinder your work efficiency.

t1234567

书面回复还是很有效的。
我的例子：买车的时候签了5年的轮胎防钉子的保险。1299加税。不到3个月，不幸中招，DEALER将INVOICE FAX过去，不到两周，就收到支票。很快，很高兴。
不过地二次就没那么爽快了。去年7月又被钉子扎，也是DEALER FAX invoice过去，结果没消息。年前（都4个月过去了！！）我将INVOICE和保险的复印件寄过去，还是没有消息。上周想想，不能就这么了了，我写了封信要求赔钱，附上所有资料，心想，再花一块多试试，结果，一周不到，支票就来了。看来书面还是效果比较好。